We cannot give a return or refund once the files have been downloaded due to the nature of digital items. However, under some cases (e.g., duplicate order, incorrect preset sent, assets not as promised, etc.), we will consider issuing refunds and shall do so at our reasonable discretion.
We stand behind our products and with our 100,000+ family members! We truly want you to be satisfied with the way your photos look. If the outcome is not what you expected, please reach out to us and we will work together to find a solution so you can achieve the best possible results!
Our customer support team is extremely responsive and take great satisfaction in providing excellent service to our clients. Please contact us through email at email@example.com
Any question whatsoever, we will have you covered!